Frequently asked questions.

1. I haven't received an order confirmation, what can I do?

After placing an order, you should receive an order confirmation email from us. If you haven't received an order confirmation, it's possible that your email provider marked it as spam. Please check your spam or junk email folder to see if the order confirmation email was automatically filtered there.

If you still haven't received an order confirmation after checking your spam folder, we recommend contacting our customer service at customerservice@jcrags.com. Together, we can verify your email address and the order details.

2 Can I cancel my order?

If your order has not yet been shipped, it can still be canceled. Please contact our customer service as soon as possible via customerservice@jcrags.com or by phone at 0345 260 009. If your order can still be canceled, we will process it for you as soon as possible.

3. What delivery time does J.C. Rags offer?

We aim to dispatch your order as soon as possible. The delivery of your order depends on the delivery time of the item(s) you have ordered. For many of our items, the following applies: ordered on weekdays (Monday to Friday) before 3:00 PM, dispatched today. If you order these items before 3:00 PM, your package will be dispatched the same day, and there is a good chance it will be delivered the next day.

If a different delivery time is indicated for the item, such as multiple working days, you can follow the specified delivery time. Your entire order will be shipped in one package. Therefore, if you have ordered multiple items with different delivery times, we will wait to send them until your order is complete.

4. I have a complaint about my order, what can I do?

We're sorry to hear that you're not completely satisfied! Our customer service team is here to help. You can reach us by phone at 0345-260009. On the Contact page, you can find the opening hours of our customer service. Prefer to email us or have a question outside of opening hours? You can always contact us by email at customerservice@jcrags.com. If possible, please provide a photo of the complaint so that we can assist you as quickly as possible. You will receive a response within 24 hours.

5. Can I still change my delivery address?

If your order has not yet been shipped, our customer service representatives can still change the delivery address for you. Please contact our customer service as soon as possible. You can reach us by phone at 0345-260 009. On the Contact page, you can find the opening hours of our customer service. Prefer to email us or have you placed an order outside of opening hours? You can always contact us by email at customerservice@jcrags.com.

If your order has already been shipped, unfortunately, it is no longer possible to change the delivery address. Were you not home to accept your package? The delivery driver will leave a yellow card in your mailbox. Use the delivery code on this card to schedule a new delivery appointment. You can also choose to have it delivered to your neighbors or a DHL ServicePoint.

6. What are the return conditions?

If you are not satisfied with an ordered item, you can return it within 14 days. We ask that you return the item undamaged, unwashed, and with the original price tags attached. If damage occurs during the assessment of the item, or if the original price tags are removed, we reserve the right to deduct the resulting depreciation directly from your refund. If the package is returned via DHL, the return costs of €3.95 will be deducted from the refund amount.

7. When will I receive the refund?

We will refund the amount to your bank account or credit card within five working days after processing your return shipment.

8. What should I do if I no longer have the return label or return form?

If you no longer have the return label and/or return form, you can contact our customer service for assistance. Please have your order number ready when contacting us. Our customer service representatives can then email you the return label or return form. You can reach our customer service by phone at 0345-260 009 or via customerservice@jcrags.com.